Terms and Conditions

TERMS AND CONDITIONS

ARTICLE 1 – DEFINITIONS

In these Terms and Conditions, the following definitions apply:

Cooling-off period:
The period within which the consumer may exercise their right of withdrawal.

Consumer:
The natural person who is not acting in the course of a trade, business or profession and who enters into a distance contract with the trader.

Ongoing transaction:
A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable medium:
Any instrument that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal:
The consumer’s right to withdraw from the distance contract within the cooling-off period.

Trader:
The natural or legal person who offers products and/or services to consumers via distance selling.

Distance contract:
A contract concluded within the framework of an organised system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Means of distance communication:
Any means that can be used to conclude a contract without the consumer and trader being physically present in the same place.

Terms and Conditions:
These present terms and conditions of the trader.

ARTICLE 2 – IDENTITY OF THE TRADER

Business name: Sylvoya

Registered address:
Korfmakersstraat 7D
Leeuwarden
The Netherlands

Email address: info@sylvoya.com
Telephone: +31 6 271112709

VAT number: NL004340683B94
Chamber of Commerce (KvK): 87009072

Opening hours:
Monday – Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 – 16:00

We aim to respond to emails within 24 hours.

ARTICLE 3 – APPLICABILITY

These Terms and Conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated where the Terms and Conditions can be consulted and that they will be provided free of charge upon request.

If the distance contract is concluded electronically, the Terms and Conditions may be provided electronically in such a way that they can be easily stored on a durable medium.

If specific product or service conditions apply in addition to these Terms and Conditions, the consumer may rely on the provision most favourable to them in the event of conflicting terms.

If any provision of these Terms and Conditions is wholly or partially invalid or voided, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a provision that most closely reflects the intent of the original.

Situations not covered by these Terms and Conditions shall be assessed in the spirit of these Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated.

All offers are non-binding. The trader reserves the right to amend or withdraw offers.

The offer includes a complete and accurate description of the products and/or services offered. Images are for illustrative purposes only and may not exactly reflect actual product colours or details.

Obvious mistakes or errors do not bind the trader.

Each offer clearly states:

  • The price (excluding any import duties or customs charges)

  • Any delivery costs

  • Payment, delivery and execution methods

  • Whether the right of withdrawal applies

  • The duration of the offer or price guarantee

  • Available sizes, colours and materials where applicable

ARTICLE 5 – THE CONTRACT

The contract is concluded when the consumer accepts the offer and fulfils the stated conditions.

If the consumer accepts the offer electronically, the trader will confirm receipt electronically without delay. Until this confirmation is received, the consumer may cancel the contract.

The trader may assess whether the consumer can meet their payment obligations and may refuse or impose conditions on an order if justified.

Each contract is concluded subject to product availability.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the contract within 30 days without giving any reason.

The cooling-off period starts the day after the consumer receives the product.

During this period, the consumer must handle the product and packaging with care and only use it to the extent necessary to assess whether they wish to keep it.

To exercise the right of withdrawal, the consumer must notify the trader in writing or by email within 30 days of receipt.

After notification, the product must be returned within 30 days. The consumer must provide proof of timely return.

If these conditions are not met, the purchase becomes final.

ARTICLE 7 – COSTS OF WITHDRAWAL

If the consumer exercises the right of withdrawal, return shipping costs are borne by the consumer.

Any amounts paid will be refunded within 14 days after withdrawal, provided the product has been received or proof of return has been supplied.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal may be excluded for products:

  • Made to the consumer’s specifications

  • Clearly personalised

  • That cannot be returned due to their nature

  • That are perishable or quickly expire

  • Subject to market price fluctuations

  • Sealed hygiene products once unsealed

  • Audio, video or software products if the seal is broken

ARTICLE 9 – PRICES

Prices remain unchanged during the stated validity period, except for VAT changes.

Prices are exclusive of import duties and customs charges, which are the responsibility of the consumer.

Typographical errors do not bind the trader.

ARTICLE 10 – CONFORMITY AND WARRANTY

The trader guarantees that products comply with the contract, specifications and legal requirements.

Defects must be reported within 30 days of delivery.

Warranty does not apply if the product has been misused, altered or repaired by third parties.

ARTICLE 11 – DELIVERY AND EXECUTION

Orders are processed with due care and delivered to the address provided by the consumer.

Delivery will take place within 14 days unless otherwise agreed.

If delivery is delayed or impossible, the consumer will be informed and may cancel the contract free of charge.

Risk of loss or damage transfers to the consumer upon delivery.

ARTICLE 12 – ONGOING CONTRACTS

Ongoing contracts may be terminated by the consumer at any time with a notice period of no more than one month.

Fixed-term contracts may not be automatically renewed for a fixed period unless legally permitted.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, payment must be made within 7 working days.

The consumer must promptly report any incorrect payment details.

In case of non-payment, reasonable recovery costs may be charged.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints must be submitted within 7 days of discovering the issue.

Complaints will be responded to within 14 days.

If a complaint cannot be resolved amicably, it may result in a dispute.

ARTICLE 15 – GOVERNING LAW

These Terms and Conditions are governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – SMS MARKETING

By opting in to SMS marketing, the consumer agrees to receive transactional and promotional messages. Consent is not a condition of purchase.

The consumer may opt out at any time by replying STOP.

Message and data rates may apply. For questions, reply HELP or contact us at info@sylvoya.com.

CONTACT DETAILS

Sylvoya
Korfmakersstraat 7D
Leeuwarden
The Netherlands

Email: info@sylvoya.com
Phone: +31 6 271112709