Privacy Policy

Privacy Policy

This Privacy Policy describes how Sylvoya (“the Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from our website (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor or another individual whose personal data we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site and update the “Last updated” date where applicable, in accordance with legal requirements.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal data from various sources as outlined below. The data we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use your information to:

  • Communicate with you

  • Provide, improve and maintain our Services

  • Comply with legal obligations

  • Enforce applicable terms and policies

  • Protect the rights, safety and property of Sylvoya, our customers or others

Personal Data We Collect

Information You Provide Directly

You may provide us with personal data when using our Services, including:

  • Contact details: name, address, telephone number and email address

  • Order information: billing address, delivery address, payment confirmation, email and phone number

  • Account information: username, password and other account security details

  • Customer support information: content of messages or enquiries you send to us

Providing certain information may be required to access specific features of the Services. If you choose not to provide this information, some features may not be available.

Information Collected Automatically

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies and similar technologies.

This may include:

  • Device and browser information

  • IP address

  • Network connection information

  • How you browse and use the Site

Information from Third Parties

We may receive information about you from third parties, including:

  • Shopify, which supports our online store

  • Payment providers, who process payment details to complete your orders

  • Advertising and analytics partners, who collect data using cookies, pixels and similar technologies

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Data

Providing Products and Services

We use your personal data to:

  • Process payments and fulfil orders

  • Arrange delivery and returns

  • Manage your account

  • Send transactional emails about orders, returns or exchanges

Marketing and Advertising

We may use your personal data to send marketing communications by email or SMS and to display relevant advertisements.

If you are located in the UK or EEA, this processing is based on our legitimate interest in promoting our products under Article 6(1)(f) GDPR, unless consent is required.

You can opt out of marketing communications at any time.

Security and Fraud Prevention

We use personal data to detect and prevent fraud or unauthorised activity and to keep our Site secure.

Customer Support and Service Improvement

We use personal data to provide customer support and improve our Services, based on our legitimate interest in maintaining a high-quality customer experience.

Cookies

We use cookies to operate and improve our Site and Services.

Information about Shopify cookies can be found at:
https://www.shopify.com/legal/cookies

You can manage cookies via your browser settings. Please note that disabling cookies may affect Site functionality.

Sharing Personal Data

We may share your personal data with:

  • Service providers (payment processing, shipping, IT, analytics)

  • Marketing and advertising partners

  • Affiliates within our business group

  • Legal authorities where required by law

  • Parties involved in a business transaction such as a merger or sale

We do not sell sensitive personal data or use it to infer personal characteristics.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal data, but no system is completely secure.

We retain personal data only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

  • Opt out of marketing communications

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have a complaint about how we handle your personal data, please contact us first.

You may also lodge a complaint with your local data protection authority. For the EEA, a list of authorities is available via the European Data Protection Board.

International Transfers

Your personal data may be transferred outside your country of residence. Where required, we rely on approved safeguards such as Standard Contractual Clauses.

Contact Details

Sylvoya
Korfmakersstraat 7D
Leeuwarden
The Netherlands

Email: info@sylvoya.com
Telephone: +31 6 271112709

VAT number: NL004340683B94
Chamber of Commerce (KvK): 87009072

Opening hours:
Monday – Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 – 16:00

We aim to respond within 24 hours.