Frequently Asked Questions

When can I expect my order?

To keep our prices as competitive as possible, Sylvoya ships products directly from our manufacturers or suppliers. This means delivery may take slightly longer than standard UK next-day services.

Orders are usually processed within 1–2 working days.
The average delivery time within the United Kingdom is approximately 5–8 working days.

Please note that delivery times may vary slightly depending on your location and carrier performance during busy periods.

My estimated delivery time has passed — where is my order?

In most cases, orders arrive within the estimated delivery timeframe.

Occasionally, delays can occur. If your order has not arrived 3 working days after the estimated delivery date, please contact us at info@sylvoya.com and we will investigate this for you.

What are the shipping costs?

We offer free shipping across the United Kingdom on all orders.

How can I pay for my order?

We offer secure and trusted payment methods, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express

All payments are processed through secure and encrypted payment providers.

I’m missing an item from my order — how is that possible?

Some orders may be shipped in separate parcels due to weight limits or because items are sourced from different suppliers.

If you ordered multiple items, they may arrive on different days. The remaining parcel(s) are usually delivered within 1–3 working days.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible at info@sylvoya.com.

Please include clear photos of the damage in your email.
Do not return the item before sending photos, as we need them to provide the best possible solution.

What if I ordered the wrong item, it doesn’t fit, or I no longer want it?

If you ordered the wrong item, the item doesn’t fit, or you no longer wish to keep it, please contact our customer service team first at info@sylvoya.com.

We will guide you through the next steps. If a return is required, return shipping costs are the customer’s responsibility.

Do you have any other questions?

Email: info@sylvoya.com
Or use the contact form on our website.

Business Information

Sylvoya
Korfmakersstraat 7D
Leeuwarden
The Netherlands

Email: info@sylvoya.com
Telephone: +31 6 271112709

Opening hours:
Monday – Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 – 16:00

We aim to respond within 24 hours.